Terms & Conditions

About us

Postivo is a trading name of Adsation Marketing. We supply monthly social media content subscriptions to businesses in the United Kingdom.

You can contact us at any time at support@postivo.co.uk or via the contact form on this website.

The service

Postivo supplies monthly social media content packages. The number of posts, reels, campaigns and revision rounds included depends on the plan you select (Start, Grow or Pro), as described on our pricing page at the time you subscribe.

Content is created using the information and brand assets you provide during onboarding. We will begin work on your first content batch once onboarding is complete and your first payment is confirmed.

Subscriptions and billing

• Subscriptions are billed monthly in advance by Direct Debit via our payment provider, GoCardless.
• Your subscription renews automatically each month until you cancel.
• All prices are in pounds sterling and include VAT where applicable.
• If a payment fails, we will notify you and may pause content production until payment is received.
• We may change our standard prices with at least 30 days' written notice. The new price applies from your next billing date after the notice period.

Launch offer — £49 first month, then £199/month

The founding member launch offer gives new customers the Grow plan (normally £199 per month) for £49 for the first month only. From your second month onwards, your subscription automatically continues at the standard Grow plan rate of £199 per month unless you cancel before your next billing date.

By claiming the offer you acknowledge and agree that the £49 price applies to the first month only and that the ongoing price is £199 per month.

• The offer is limited to the first 25 businesses and to one use per business.
• The offer applies to the Grow plan only and cannot be exchanged for cash or credit.
• We may withdraw the offer at any time before you subscribe, but we will always honour an offer you have already claimed.

Your cancellation rights

You may cancel your subscription at any time — there is no minimum term and no long-term contract. To cancel, email us or use the billing area of your dashboard before your next billing date.

When you cancel, your subscription remains active until the end of the month you have already paid for, and you will receive any content due for that period. We do not provide part-month refunds.

Cooling-off period

Under the Consumer Contracts Regulations 2013, if you are a consumer you have 14 days from the date you subscribe to change your mind and receive a full refund. If you ask us to start work on your content within those 14 days and then cancel, we may deduct a reasonable amount for work already completed. Business customers are not covered by these regulations but benefit from our cancel-anytime policy above.

Direct Debit Guarantee

All Direct Debit payments are protected by the Direct Debit Guarantee. If an error is made in the payment of your Direct Debit, you are entitled to a full and immediate refund of the amount paid from your bank or building society.

Revisions and approvals

• Each plan includes a set number of revision rounds per month, as described on the pricing page.
• Revision requests should be submitted through your dashboard or by replying to your delivery message.
• Additional revision rounds beyond your plan allowance may be quoted separately.
• Content is considered approved when you approve it in your dashboard or if we do not hear from you within 5 working days of delivery.

What is not included

Unless separately agreed in writing, no plan includes bespoke filming, professional photography, paid advertising spend, social media account management or posting on your behalf, printing, or third-party licensing fees.

Your responsibilities

• You confirm that any logo, imagery or material you supply may lawfully be used by us to produce your content.
• You confirm that any claims, offers or prices you ask us to promote are accurate and comply with applicable law and advertising standards.
• You are responsible for keeping your account login details secure.
• You agree to provide onboarding information promptly so we can deliver your content on time.

Ownership and usage rights

Once paid for in full, you receive a perpetual, non-exclusive right to use the delivered content for your own business marketing. We may showcase delivered work in our portfolio unless you ask us not to in writing.

You retain all rights in the brand assets and materials you supply to us.

Liability

We will use reasonable skill and care in providing the service. Nothing in these terms excludes liability that cannot be excluded by law. Otherwise, our total liability to you in any 12-month period is limited to the amount you paid us in that period, and we are not liable for indirect losses such as lost profits or lost business.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.